Executive View
Step into your customer's shoes to understand the key pain points in your customer experience and discover strategies for improvement.
Transform Conversations into Valuable Insights
If data is the new gold, your call center conversations are an unexploited gold mine. Tellme transcribes and analyzes your call recordings with AI to provide actionable insights that will boost your understanding of your customers and the efficiency of your call center.
It's this easy
Integrate Tellme with your CX Software Provider
Calls will be automatically processed to extract meaningful data
Access the results in our dynamic dashboard
Our Products
Call Center Performance View
Evaluate how well your agents are dealing with customer issues and identify knowledge gaps that could be targeted with further training.
Agent View
Boost your agent's knowledge of specific customers and topics with quick access to your conversation data.
Added Benefits
Data-Driven Customer Insights
Make informed decisions based on real customer interactions rather than subjective opinions. This way, you can ensure that you're moving your company's customer experience in the right direction.
Customizable Conversation Analytics
Tailor analytics to your business needs—because no two companies are the same. Tellme allows you to target the topics that matter most to you. Simply provide a description of each relevant topic of conversation, and let our analytics do the rest.
Personalized Call Center Agent Monitoring
Provide targeted coaching and support for each call center agent with individualized performance insights.
About Us
We want to revolutionize CX analytics
Having worked in airlines, banks, and insurance companies, we are very aware of the important role that call centers play in shaping a company's customer perception. We want to leverage these conversations in order to help companies identify recurring reasons for calling and to then discover potential solutions for these issues.
Diverse Expertise, One Vision
Our team blends backgrounds in aerospace engineering, finance, and consultancy, fostering multiple perspectives in our approach to customer satisfaction.
Swiss Precision Meets AI Innovation
Rooted in Swiss values of precision, quality, and reliability, we bring a meticulous approach to the ever-evolving world of AI.